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Twilio limits whatsapp messages to 1600 characters #329

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res-r opened this issue Mar 31, 2022 · 0 comments
Open

Twilio limits whatsapp messages to 1600 characters #329

res-r opened this issue Mar 31, 2022 · 0 comments

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@res-r
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res-r commented Mar 31, 2022

Hello,
firstly thank you for building the JS whatsapp adapter. I have been using this to prototype my whatsapp chatbot. However, today I ran into a hurdle in the form of 1600 character limit imposed by Twilio API on whatsapp messages :(
I have two questions,

  1. any suggestions to work around this? My bot prompts are also exceeding the limit and I am not sure how to break the message into smaller chunks?
  2. Just curious as to why the custom adapter was built around Twilio and not over the native whatsapp API? Twilio API seems to have several restrictions not only on character limit but also on media types of attachments being sent etc. Are there any plans to build custom adapters in JS for other whatsapp BSPs / native whatsapp API?
    Thanks!
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