Web - Contact method - User can not access to verify modal, contact method is disabled.

[kbecciv]

If you haven’t already, check out our contributing guidelines for onboarding and email contributors@expensify.com to request to join our Slack channel!

---

Issue found when executing PR #17678

Action Performed:

1. Go to NewDot and log in with expensifail account
2. Open Profile from Settings
3. Select contact method item
4. Add contact email ( can be email or phone number)
5. Click on it to procced to verification modal

Expected Result:

User can access to verify modal, contact method is enabled.

Actual Result:

User can not access to verify modal, contact method is disabled.

Workaround:

Unknown

Platforms:

Which of our officially supported platforms is this issue occurring on?

• Android / native
• Android / Chrome
• iOS / native
• iOS / Safari
• Windows / Chrome
• MacOS / Desktop

Version Number: 1.3.6.0

Reproducible in staging?: Yes

Reproducible in production?: No

If this was caught during regression testing, add the test name, ID and link from TestRail:

Email or phone of affected tester (no customers):

Logs: https://stackoverflow.com/c/expensify/questions/4856

Notes/Photos/Videos: Any additional supporting documentation

Expensify/Expensify Issue URL:

Issue reported by: Applause - Internal Team

Recording.2587.mp4

video_89.mp4

Slack conversation:

View all open jobs on GitHub

[MelvinBot]

Triggered auto assignment to @bfitzexpensify (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details.

[MelvinBot]

Bug0 Triage Checklist (Main S/O)

• This "bug" occurs on a supported platform (ensure Platforms in OP are ✅)
• This bug is not a duplicate report (check E/App issues and #expensify-bugs)
  • If it is, comment with a link to the original report, close the issue and add any novel details to the original issue instead
• This bug is reproducible using the reproduction steps in the OP. S/O
  • If the reproduction steps are clear and you're unable to reproduce the bug, check with the reporter and QA first, then close the issue.
  • If the reproduction steps aren't clear and you determine the correct steps, please update the OP.
• This issue is filled out as thoroughly and clearly as possible
  • Pay special attention to the title, results, platforms where the bug occurs, and if the bug happens on staging/production.
• I have reviewed and subscribed to the linked Slack conversation to ensure Slack/Github stay in sync

[Beamanator]

Helping look into this since it may or may not be due to my PR :D

[Beamanator]

Weird, I'm not seeing this issue - I'm able to easily add new email contact methods, i'll see if I can add a phone number one next

Screen.Recording.2023-04-27.at.10.35.50.AM.mov

[Beamanator]

Here's similar for phone number - I'm able to attempt to add the phone number contact method (it fails, which is expected since I'm not in the same country as that phone number's area code)

Screen.Recording.2023-04-27.at.10.39.06.AM.mov

[Beamanator]

I tried with the same phone number from the OP, saw the command to fail quickly (which is better than infinitely being disabled).

I am going to close this since this doesn't seem like a deploy blocker and I can't reproduce, @kbecciv do you mind testing again when you get the chance and reopening this if this is still a blocker for you? I wonder if we had a site slowdown around when you tested yesterday.

[kbecciv]

@Beamanator I tested this issue with expensifail account on build 1.3.8.5., and contact method is disabled after added a secondary email log in.
Please check the video.
Credential: applausetester+0428abb5@applause.expensifail.com

Recording.2620.mp4

[Beamanator]

@kbecciv that's super weird, I tried adding a contact method applausetester+0428abb55@applause.expensifail.com (just adding an extra 5 since the one you added has its own account apparently) and I quickly saw the option to enter a magic link 🤔

Can you try testing on v1.3.8-8 since that's the latest? Also can you let me know if you've been testing on good internet or pretty slow internet?

[kbecciv]

@Beamanator Issue reproductible in build 1.3.8.8, attached the video.

Recording.2624.mp4

[Beamanator]

Thanks @kbecciv - one more question for you, does that only happen with that one specific email address?

@bfitzexpensify have you been able to reproduce this at all? I'm adding the Needs Reproduction label because I can't seem to reproduce with any new contact method 🙃

[bfitzexpensify]

Hm, no, I am not able to reproduce at all. Flow worked normally for me on staging with both an email address and phone number.

[Beamanator]

Same with me, @bfitzexpensify 🙃

Maybe we can wait to see if @kbecciv is only able to reproduce with that one specific email address... Oh also @kbecciv can you try adding that email address as a secondary login in OldDot?

[Beamanator]

Bump @kbecciv :D

[kbecciv]

@Beamanator Checking if I can reproduce it with latest build.

[kbecciv]

Issue is not reproduced on build 1.3.11.3

Recording.2663.mp4

[bfitzexpensify]

Thanks @kbecciv - ok, let's close this out for the moment