diff --git a/.changeset/new-balloons-speak.md b/.changeset/new-balloons-speak.md
new file mode 100644
index 000000000000..cecaabe353ba
--- /dev/null
+++ b/.changeset/new-balloons-speak.md
@@ -0,0 +1,7 @@
+---
+'@rocket.chat/meteor': patch
+---
+
+Fixed a crash on web client due to service workers not being available, this can happen in multiple scenarios like on Firefox's private window or if the connection is not secure (non-HTTPS), [see more details](https://developer.mozilla.org/en-US/docs/Web/Security/Secure_Contexts).
+
+Rocket.Chat needs service workers to process E2EE encrypted files on rooms. These types of files won't be available inside private windows, but the rest of E2EE encrypted features should work normally
diff --git a/apps/meteor/client/components/message/content/attachments/structure/AttachmentDownloadBase.tsx b/apps/meteor/client/components/message/content/attachments/structure/AttachmentDownloadBase.tsx
index 48c078b9146c..c9adc4533a97 100644
--- a/apps/meteor/client/components/message/content/attachments/structure/AttachmentDownloadBase.tsx
+++ b/apps/meteor/client/components/message/content/attachments/structure/AttachmentDownloadBase.tsx
@@ -6,18 +6,19 @@ import Action from '../../Action';
 
 type AttachmentDownloadBaseProps = Omit<ComponentProps<typeof Action>, 'icon'> & { title?: string | undefined; href: string };
 
-const AttachmentDownloadBase: FC<AttachmentDownloadBaseProps> = ({ title, href, ...props }) => {
+const AttachmentDownloadBase: FC<AttachmentDownloadBaseProps> = ({ title, href, disabled, ...props }) => {
 	const t = useTranslation();
 
 	return (
 		<Action
 			icon='cloud-arrow-down'
 			href={`${href}?download`}
-			title={t('Download')}
+			title={disabled ? t('Download_Disabled') : t('Download')}
 			is='a'
 			target='_blank'
 			rel='noopener noreferrer'
 			download={title}
+			disabled={disabled}
 			{...props}
 		/>
 	);
diff --git a/apps/meteor/client/hooks/useDownloadFromServiceWorker.ts b/apps/meteor/client/hooks/useDownloadFromServiceWorker.ts
index 5ab7f804fec7..199d1507e284 100644
--- a/apps/meteor/client/hooks/useDownloadFromServiceWorker.ts
+++ b/apps/meteor/client/hooks/useDownloadFromServiceWorker.ts
@@ -7,13 +7,15 @@ import { downloadAs } from '../lib/download';
 
 const ee = new Emitter<Record<string, { result: ArrayBuffer; id: string }>>();
 
-navigator.serviceWorker.addEventListener('message', (event) => {
-	if (event.data.type === 'attachment-download-result') {
-		const { result } = event.data as { result: ArrayBuffer; id: string };
+if ('serviceWorker' in navigator) {
+	navigator.serviceWorker.addEventListener('message', (event) => {
+		if (event.data.type === 'attachment-download-result') {
+			const { result } = event.data as { result: ArrayBuffer; id: string };
 
-		ee.emit(event.data.id, { result, id: event.data.id });
-	}
-});
+			ee.emit(event.data.id, { result, id: event.data.id });
+		}
+	});
+}
 
 export const registerDownloadForUid = (uid: string, t: ReturnType<typeof useTranslation>['t'], title?: string) => {
 	ee.once(uid, ({ result }) => {
@@ -23,8 +25,13 @@ export const registerDownloadForUid = (uid: string, t: ReturnType<typeof useTran
 
 export const forAttachmentDownload = (uid: string, href: string, controller?: ServiceWorker | null) => {
 	if (!controller) {
-		controller = navigator.serviceWorker.controller;
+		controller = navigator?.serviceWorker?.controller;
+	}
+
+	if (!controller) {
+		return;
 	}
+
 	controller?.postMessage({
 		type: 'attachment-download',
 		url: href,
@@ -33,7 +40,7 @@ export const forAttachmentDownload = (uid: string, href: string, controller?: Se
 };
 
 export const useDownloadFromServiceWorker = (href: string, title?: string) => {
-	const { controller } = navigator.serviceWorker;
+	const { controller } = navigator?.serviceWorker || {};
 
 	const uid = useUniqueId();
 
diff --git a/apps/meteor/client/views/room/contextualBar/RoomFiles/components/FileItemMenu.tsx b/apps/meteor/client/views/room/contextualBar/RoomFiles/components/FileItemMenu.tsx
index 157df8d78027..4fbf2fc477f1 100644
--- a/apps/meteor/client/views/room/contextualBar/RoomFiles/components/FileItemMenu.tsx
+++ b/apps/meteor/client/views/room/contextualBar/RoomFiles/components/FileItemMenu.tsx
@@ -17,21 +17,24 @@ type FileItemMenuProps = {
 
 const ee = new Emitter<Record<string, { result: ArrayBuffer; id: string }>>();
 
-navigator.serviceWorker.addEventListener('message', (event) => {
-	if (event.data.type === 'attachment-download-result') {
-		const { result } = event.data as { result: ArrayBuffer; id: string };
+if ('serviceWorker' in navigator) {
+	navigator.serviceWorker.addEventListener('message', (event) => {
+		if (event.data.type === 'attachment-download-result') {
+			const { result } = event.data as { result: ArrayBuffer; id: string };
 
-		ee.emit(event.data.id, { result, id: event.data.id });
-	}
-});
+			ee.emit(event.data.id, { result, id: event.data.id });
+		}
+	});
+}
 
 const FileItemMenu = ({ fileData, onClickDelete }: FileItemMenuProps) => {
 	const t = useTranslation();
 	const room = useRoom();
 	const userId = useUserId();
 	const isDeletionAllowed = useMessageDeletionIsAllowed(room._id, fileData, userId);
+	const canDownloadFile = !fileData.encryption || 'serviceWorker' in navigator;
 
-	const { controller } = navigator.serviceWorker;
+	const { controller } = navigator?.serviceWorker || {};
 
 	const uid = useUniqueId();
 
@@ -53,6 +56,10 @@ const FileItemMenu = ({ fileData, onClickDelete }: FileItemMenuProps) => {
 			),
 			action: () => {
 				if (fileData.path?.includes('/file-decrypt/')) {
+					if (!controller) {
+						return;
+					}
+
 					controller?.postMessage({
 						type: 'attachment-download',
 						url: fileData.path,
@@ -68,6 +75,7 @@ const FileItemMenu = ({ fileData, onClickDelete }: FileItemMenuProps) => {
 					URL.revokeObjectURL(fileData.url);
 				}
 			},
+			disabled: !canDownloadFile,
 		},
 		...(isDeletionAllowed &&
 			onClickDelete && {
diff --git a/packages/i18n/src/locales/en.i18n.json b/packages/i18n/src/locales/en.i18n.json
index f9f29f1fcc30..e4d1c611aef6 100644
--- a/packages/i18n/src/locales/en.i18n.json
+++ b/packages/i18n/src/locales/en.i18n.json
@@ -1756,6 +1756,7 @@
   "Dont_ask_me_again_list": "Don't ask me again list",
   "Download": "Download",
   "Download_Destkop_App": "Download Desktop App",
+  "Download_Disabled": "Download disabled",
   "Download_Info": "Download info",
   "Download_My_Data": "Download My Data (HTML)",
   "Download_Pending_Avatars": "Download Pending Avatars",