Can't get any event log in Event Manager #1926

karenxpn · 2021-10-29T15:09:39Z

Checklist before submitting a bug report

I've updated to the latest released version of the SDK
I've searched for existing GitHub issues
I've looked for existing answers on Stack Overflow, the Facebook Developer Community Forum and the Facebook Developers Group
I've read the Code of Conduct
This issue is not security related and can safely be disclosed publicly on GitHub

Xcode version

13.2

Facebook iOS SDK version

12.0.2

Dependency Manager

CocoaPods

SDK Framework

Core

Goals

Just wanna connect my app and see events in Event Manager.

Expected results

Events should be logged in to the Event Manager but nothing happens. I have updated everything to the latest versions and trying to achieve the result for 2days.

Actual results

Nothing happens.

Steps to reproduce

No response

Code samples & details

AppEvents.logEvent(.viewedContent)

jamestouri · 2021-11-01T21:32:39Z

Hi @karenxpn - What does your events manager page look like for the application you're issuing for?

karenxpn · 2021-11-01T21:41:05Z

jamestouri · 2021-11-01T22:56:07Z

Sorry it's not working for you

Curious if you have tried any of these:

Did you add
FacebookAutoLogAppEventsEnabled
TRUE
to the info.plist?
Did you add
Settings.isAutoLogAppEventsEnabled = true
If you're testing on your own phone are you signed into facebook.com?

karenxpn · 2021-11-01T23:51:03Z

@jamestouri yes all done

andreibilyk · 2021-11-04T15:58:16Z

Faced the same issue with latest released SDK version.

Dependency Manager

CocoaPods
pod 'FBSDKCoreKit'

Pods' versions

FBAEMKit (12.1.0)
FBSDKCoreKit (12.1.0)
FBSDKCoreKit_Basics (12.1.0)

Minimum supported IOS version

IOS 14.1

App Configuration

https://developers.facebook.com/docs/app-events/getting-started-app-events-ios#add-events

AppDelegate:
func application(_ application: UIApplication, didFinishLaunchingWithOptions launchOptions: [UIApplication.LaunchOptionsKey: Any]?) -> Bool { ApplicationDelegate.shared.application( application, didFinishLaunchingWithOptions: launchOptions ) Settings.shared.isAutoLogAppEventsEnabled = true }

SceneDelegate:
func sceneDidBecomeActive(_ scene: UIScene) { AppEvents.shared.activateApp() }

Info.plist

<key>FacebookAutoLogAppEventsEnabled</key> <string>TRUE</string>

Expected Behaviour

Receiving install events and purchase events

Current Behaviour

Install event was received only one time. However, app was installed on several different devices (not simulators). Currently app is in production mode in App Store and still doesn't receive auto logged app events.

teejayhh · 2021-12-21T01:56:47Z

Did you allow tracking (ATT) on the Facebook app otherwise no events will be logged.

karenxpn · 2021-12-21T04:09:14Z

Did you allow tracking (ATT) on the Facebook app otherwise no events will be logged.

yes its enabled

KylinChang · 2021-12-21T08:11:31Z

Hi @karenxpn , this issue is similar to #1667 . Can you check the followings:

SDK is initialized and iOS ATT is enabled
Set the AdvertiserTrackingEnabled as True
Set the AdvertiserIDCollectionEnabled as True
Log in FB App on the same device and allow tracking

It'd be better if you can provide more details like AppID and FB SDK related settings in info.plist. Thanks

datoon83 · 2022-01-11T16:02:22Z

I can't get this working either:
634763881213996

Facebook info.plist settings:

<key>CFBundleURLTypes</key>
<array>
<dict>
  <key>CFBundleURLSchemes</key>
  <array>
  <string>fb634763881213996</string>
  <string>#DISPLAY_NAME#</string>
  </array>
</dict>
</array>
<key>FacebookAppID</key>
<string>634763881213996</string>
<key>FacebookClientToken</key>
<string>#CLIENT_TOKEN#</string>
<key>FacebookDisplayName</key>
<string>#DISPLAY_NAME#</string>
<key>SKAdNetworkItems</key>
<array>
<dict>
	<key>SKAdNetworkIdentifier</key>
	<string>v9wttpbfk9.skadnetwork</string>
</dict>
<dict>
	<key>SKAdNetworkIdentifier</key>
	<string>n38lu8286q.skadnetwork</string>
</dict>
</array>
<key>LSApplicationQueriesSchemes</key>
<array>
  <string>fbapi</string>
  <string>fbapi20130214</string>
  <string>fbapi20130410</string>
  <string>fbapi20130702</string>
  <string>fbapi20131010</string>
  <string>fbapi20131219</string>
  <string>fbapi20140410</string>
  <string>fbapi20140116</string>
  <string>fbapi20150313</string>
  <string>fbapi20150629</string>
  <string>fbapi20160328</string>
  <string>fbauth</string>
  <string>fb-messenger-share-api</string>
  <string>fbauth2</string>
  <string>fbshareextension</string>
</array>

Using the community version of React Native SDK - so using the latest SDK - 12.2.1:
https://github.com/thebergamo/react-native-fbsdk-next/releases/tag/v6.2.0

App.tsx:

useEffect(() => {
    const changeListener = AppState.addEventListener(
      'change',
      async (nextAppState) => {
        if (Platform.OS === 'ios' && nextAppState === 'active') {
          const trackingStatus = await getTrackingStatus();
          const isEnabled = (result: TrackingStatus): boolean =>
            result === 'authorized' || result === 'unavailable';
          Settings.setAdvertiserTrackingEnabled(isEnabled(trackingStatus));
          Settings.initializeSDK();
        }
      },
    );

    return () => {
      changeListener.remove();
    };
  }, []);

AppDelegate.m:

- (BOOL)application:(UIApplication *)application didFinishLaunchingWithOptions:(NSDictionary *)launchOptions
{
   [[FBSDKApplicationDelegate sharedInstance] application:application didFinishLaunchingWithOptions:launchOptions];

  return YES;
}

This shows as up to date:

This sporadically shows Installs registered:

This shows 14.5 ATE True status rate as this:

This constantly shows:

Spent quite a few days trying to understand what I'm doing wrong now...

Struggling with the documentation if I'm honest:
https://developers.facebook.com/quickstarts/634763881213996/?platform=ios

Differs from this:
https://developers.facebook.com/docs/app-events/getting-started-app-events-ios

KotMira · 2022-01-21T07:35:57Z

I can't get this working either: 634763881213996

Facebook info.plist settings:

<key>CFBundleURLTypes</key>
<array>
<dict>
  <key>CFBundleURLSchemes</key>
  <array>
  <string>fb634763881213996</string>
  <string>#DISPLAY_NAME#</string>
  </array>
</dict>
</array>
<key>FacebookAppID</key>
<string>634763881213996</string>
<key>FacebookClientToken</key>
<string>#CLIENT_TOKEN#</string>
<key>FacebookDisplayName</key>
<string>#DISPLAY_NAME#</string>
<key>SKAdNetworkItems</key>
<array>
<dict>
	<key>SKAdNetworkIdentifier</key>
	<string>v9wttpbfk9.skadnetwork</string>
</dict>
<dict>
	<key>SKAdNetworkIdentifier</key>
	<string>n38lu8286q.skadnetwork</string>
</dict>
</array>
<key>LSApplicationQueriesSchemes</key>
<array>
  <string>fbapi</string>
  <string>fbapi20130214</string>
  <string>fbapi20130410</string>
  <string>fbapi20130702</string>
  <string>fbapi20131010</string>
  <string>fbapi20131219</string>
  <string>fbapi20140410</string>
  <string>fbapi20140116</string>
  <string>fbapi20150313</string>
  <string>fbapi20150629</string>
  <string>fbapi20160328</string>
  <string>fbauth</string>
  <string>fb-messenger-share-api</string>
  <string>fbauth2</string>
  <string>fbshareextension</string>
</array>

Using the community version of React Native SDK - so using the latest SDK - 12.2.1: https://github.com/thebergamo/react-native-fbsdk-next/releases/tag/v6.2.0

App.tsx:

useEffect(() => {
    const changeListener = AppState.addEventListener(
      'change',
      async (nextAppState) => {
        if (Platform.OS === 'ios' && nextAppState === 'active') {
          const trackingStatus = await getTrackingStatus();
          const isEnabled = (result: TrackingStatus): boolean =>
            result === 'authorized' || result === 'unavailable';
          Settings.setAdvertiserTrackingEnabled(isEnabled(trackingStatus));
          Settings.initializeSDK();
        }
      },
    );

    return () => {
      changeListener.remove();
    };
  }, []);

AppDelegate.m:

- (BOOL)application:(UIApplication *)application didFinishLaunchingWithOptions:(NSDictionary *)launchOptions
{
   [[FBSDKApplicationDelegate sharedInstance] application:application didFinishLaunchingWithOptions:launchOptions];

  return YES;
}

This shows as up to date:

This sporadically shows Installs registered:

This shows 14.5 ATE True status rate as this:

This constantly shows:

Spent quite a few days trying to understand what I'm doing wrong now...

Struggling with the documentation if I'm honest: https://developers.facebook.com/quickstarts/634763881213996/?platform=ios

Differs from this: https://developers.facebook.com/docs/app-events/getting-started-app-events-ios

Were you able to solve the problem? I can't get it to work either(

datoon83 · 2022-01-21T12:08:24Z

I enabled AEM for my project and this seems to work.

I had to upgrade to the beta version of this:
"react-native-fbsdk-next": "7.0.0-beta.4"

Then followed the instructions found here:
https://github.com/thebergamo/react-native-fbsdk-next/tree/beta#aggregated-event-measurementaem-for-ios

Seems to be working now for us!

github-actions · 2022-04-22T05:41:03Z

Hey there, it looks like there has been no activity on this issue recently. Has the issue been fixed, or does it still require the community's attention? This issue may be closed if no further activity occurs. Thank you for your contributions.

karenxpn · 2022-04-22T07:20:47Z

Not solved...

camboYY · 2022-07-25T03:10:35Z

Not solved...

ayhedanakliyat · 2022-07-25T03:14:54Z

Çözülmedi...

DonTharaka · 2022-08-11T01:07:35Z

Facebook documentation on app events is very vague. It does not contain any information about ATTrackingManager which is necessary to track events. First follow all steps in the documentation. Below are the steps I have taken to successfully connect app events (iOS 15):

Info.Plist
SceneDelegate

This will bring up the following pop up:

In your viewcontroller:

github-actions · 2022-11-09T05:37:44Z

Hey there, it looks like there has been no activity on this issue recently. Has the issue been fixed, or does it still require the community's attention? This issue may be closed if no further activity occurs. Thank you for your contributions.

github-actions · 2022-11-17T05:32:10Z

Closing this issue after a prolonged period of inactivity. If this issue is still present in the latest release, please feel free to create a new issue with up-to-date information.

oricoh · 2024-08-23T19:58:58Z

not solved

github-actions bot added the Stale label Apr 22, 2022

github-actions bot removed the Stale label Apr 23, 2022

facebook deleted a comment from 123gid May 3, 2022

github-actions bot added the Stale label Nov 9, 2022

github-actions bot closed this as completed Nov 17, 2022

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Can't get any event log in Event Manager #1926

Can't get any event log in Event Manager #1926

karenxpn commented Oct 29, 2021 •

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jamestouri commented Nov 1, 2021

karenxpn commented Nov 1, 2021

jamestouri commented Nov 1, 2021

karenxpn commented Nov 1, 2021

andreibilyk commented Nov 4, 2021

teejayhh commented Dec 21, 2021 •

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karenxpn commented Dec 21, 2021

KylinChang commented Dec 21, 2021 •

edited

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datoon83 commented Jan 11, 2022 •

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KotMira commented Jan 21, 2022

datoon83 commented Jan 21, 2022

github-actions bot commented Apr 22, 2022

karenxpn commented Apr 22, 2022

camboYY commented Jul 25, 2022

ayhedanakliyat commented Jul 25, 2022

DonTharaka commented Aug 11, 2022

github-actions bot commented Nov 9, 2022

github-actions bot commented Nov 17, 2022

oricoh commented Aug 23, 2024

Can't get any event log in Event Manager #1926

Can't get any event log in Event Manager #1926

Comments

karenxpn commented Oct 29, 2021 • edited Loading

Checklist before submitting a bug report

Xcode version

Facebook iOS SDK version

Dependency Manager

SDK Framework

Goals

Expected results

Actual results

Steps to reproduce

Code samples & details

jamestouri commented Nov 1, 2021

karenxpn commented Nov 1, 2021

jamestouri commented Nov 1, 2021

karenxpn commented Nov 1, 2021

andreibilyk commented Nov 4, 2021

Dependency Manager

Pods' versions

Minimum supported IOS version

App Configuration

Info.plist

Expected Behaviour

Current Behaviour

teejayhh commented Dec 21, 2021 • edited Loading

karenxpn commented Dec 21, 2021

KylinChang commented Dec 21, 2021 • edited Loading

datoon83 commented Jan 11, 2022 • edited Loading

KotMira commented Jan 21, 2022

datoon83 commented Jan 21, 2022

github-actions bot commented Apr 22, 2022

karenxpn commented Apr 22, 2022

camboYY commented Jul 25, 2022

ayhedanakliyat commented Jul 25, 2022

DonTharaka commented Aug 11, 2022

github-actions bot commented Nov 9, 2022

github-actions bot commented Nov 17, 2022

oricoh commented Aug 23, 2024

karenxpn commented Oct 29, 2021 •

edited

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teejayhh commented Dec 21, 2021 •

edited

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KylinChang commented Dec 21, 2021 •

edited

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datoon83 commented Jan 11, 2022 •

edited

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