I can't import MUI .fig file into Figma. "Unsupported file format" [question]

[pawlo8]

The problem in depth

I'm trying to add the MUI .fig file to my Figma org Drafts but I can't. It says that the file is unsupported. I double-checked the file format is fine (.fig). I have tried both the desktop app and the web browser version.

Your environment

Windows, Figma UI3, Chrome, Desktop app 124.1.16

Search keywords: import, figma, unsupported

[adrianmanea]

Hi there, initially I got the same error, but then I tried importing the file again from the "Import" button which opens the dialog and it worked!

[pawlo8]

Still not working :(

[adrianmanea]

Hi, have you had any luck importing?

[pawlo8]

Hi, unfortunately, it is still not working

[pawlo8]

"I have tried on another device and account but it hasn't improved anything

[adrianmanea]

Can you please send an email to figma@mui.com with your order ID and the email address to which I can send an invitation to a freshly imported file? I can then transfer ownership to that address.

[pawlo8]

Yes, sure. Thank you :)

[pawlo8]

@adrianmanea email sent

[pawlo8]

@adrianmanea Let me know when you reply to my email :)

[adrianmanea]

Problem solved!