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Routegy makes it easy to create touchless, digital experiences in physical spaces - no app or shared devices required.
Routegy empowers the people you serve to make purchases, report issues, submit requests, and provide feedback in a contextual setting. This leads to increased sales, time savings, and lower operational costs.
They simply interact with Routegy touchpoints represented by QR codes, NFC tags, smart buttons, and sensors that you place in your physical spaces. No app required.
No, you don’t. Routegy uses your device’s built-in functionality, regardless of whether it runs iOS or Android: camera, NFC reader, and a web browser. Learn more about device compatibility.
Just create an account, define your first touchpoint and you are ready to go. Take a look at our Getting started guide to learn more.
This is done by defining a schema associated with each touchpoint. Routegy uses JSON Schema to define the kind of data to collect and how it is structured. Please look at some example schemas to learn more about the types of data that can be collected.
The touchpoint page is built according to the schema associated with the touchpoint. Certain elements of the form can be customized by using special attributes in the schema and the page can be styled to match your brand.
Yes, in addition to information collected according to the schema, Routegy collects browser information, touchpoint form factor type, and user-defined metadata.
Yes, this can be done by attaching an empty schema to a touchpoint. A touchpoint with an empty schema will submit data immediately upon interacting with it.
This is done by attaching one or more touch handlers to a touchpoint. Handlers can range from simple notifications via email, SMS, or Slack message to complex interactions with your existing software, and anything in between.
In addition to processing all touchpoint interactions via touch handlers, Routegy also stores them and all collected data internally. Touch history can be accessed via the Admin App or the API.
It’s up to you to decide what happens when someone interacts with a touchpoint and this includes triggering simple notifications via email, SMS, and Slack touch handlers.
No, Routegy doesn’t impose any limit on the number of handlers attached to a touchpoint.
The number of touchpoints is limited by the pricing plan for your organization.
A Routegy touchpoint can be associated with a QR code, an NFC tag, a smart button, or an automated sensor.
A QR code, an NFC tag, or a combination of them works best for interactions that require input like purchasing flows, leaving feedback, or reporting issues.
Smart buttons are best suited for quick reports and requests that require no input.
Automated sensors are best for tasks like recording events or detecting issues.
Routegy supports buttons compatible with AWS IoT, as well as those that are capable of calling a webhook or making an API call to a public endpoint.
Routegy supports sensors compatible with AWS IoT, as well as those that are capable of calling a webhook or making an API call to a public endpoint.
Yes, you can deploy as many interfaces for a touchpoint as you wish.
You can either order them directly from us or print them yourself.
Yes, Routegy comes with a growing number of first party integrations. It can also integrate with any solution that provides an API or receives webhooks.
Routegy integrates with email, SMS and Slack.
Routegy integrates with Trello, Jira, Zendesk, and ServiceNow.
Routegy integrates with Zapier and IFTTT, and you can plug it into your existing workflow or task automation.
Yes, you can do it by using a webhook or AWS Lambda integration. For simple scenarios, you can use an existing Zapier or IFTTT integration.
No sign in is required in order to interact with a touchpoint.
Routegy automatically deletes customer data (organizational data and collected data) 90 days after you delete your account.
Yes, Routegy currently supports Google, Microsoft, and a number of enterprise connections. Please contact us.
Yes, Routegy will handle GDPR and CCPA requests.
Security of your intellectual property and data is a top priority for us. All data collected during touchpoint interactions is encrypted and transmitted over a secure connection. All data stored on Routegy servers is encrypted and secure at rest.