Sentry Zendesk

Plugin for Sentry which allows linking Zendesk tickets to Sentry issues

DISCLAIMER: Sentry API under development and is not frozen. Therefore this plugin is not guaranteed to work with all Sentry versions. Currently it is being tested against versions 8.11, 8.12, 8.13, 8.14.

Features

Currently this plugin offers very basic functionality:

• Manually link a Sentry issue to an existing Zendesk ticket
• Automatically create a Zendesk ticket of type problem when a new event arrives
• Automatically create a Zendesk ticket of type incident when a recurrent event arrives. In this case, there must be a problem linked to the Sentry issue when the event arrives.

Limitations

Some features present on similar plugins (e.g. Jira) are not implemented yet for Zendesk. For example, the following are currently not possible:

• Manually create a new Zendesk ticket through the UI button
• Customize fields of automatically created tickets. Most fields are left blank and the ones that are filled are automatically generated.
• Add comment to the Zendesk ticket when it is linked to a Sentry issue

Installation

Using pip:

pip install sentry-zendesk

or from source:

python setup.py install

Then restart the sentry server. Please note that sentry is composed by multiple processes. Make sure you restart all of them or at least the web and workers processes.

If you are using docker-compose with onpremise repo you probably can just add sentry-zendesk to requirements.txt and restart all services.