Merge pull request #19356 from Expensify/sakluger-patch-1

Update Your-Expensify-Account-Manager.md

docs/articles/other/Your-Expensify-Account-Manager.md

@@ -6,24 +6,25 @@ description: Everything you need to know about Having an Expensify account manag
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 # What is an account manager?
-An account manager is a dedicated point of contact to support customers with questions about their Expensify account. They will actively monitor open technical issues and be proactive with recommendations to increase efficiency and minimize time spent on expense management.
+An account manager is a dedicated point of contact to support policy admins with questions about their Expensify account. They are available to help you and other policy admins review your account, advise on best practices, and make changes to your policy on your behalf whenever you need a hand. They will actively monitor open technical issues and be proactive with recommendations to increase efficiency and minimize time spent on expense management.
 
 Unlike Concierge, an account manager’s support will not be real-time, 24 hours a day.  A benefit of Concierge is that you get real-time support every day. Your account manager will be super responsive when online, but anything sent when they’re offline will not be responded to until they’re online again.
 
 For real-time responses and simple troubleshooting issues, you can always message our general support by writing to Concierge via the in-product chat or by emailing concierge@expensify.com.
 
 # How do I know if I have an account manager?
-If you are a policy or domain admin, you will hear from your account manager as soon as one gets assigned to your company. You’ll also have the option to contact them when you log in to your account and click the Concierge icon.
+If you are a policy admin or domain admin, you will also hear from your account manager as soon as one gets assigned to your company. If you'd like a reminder who your account manager is, just click the Support link on the left side of Expensify - you'll see your account manager's name and photo, with an option to contact them for help.
 
 ## How do I contact my account manager?
-You can contact your account manager by:
-- Logging in to your Expensify account, opening Concierge, and clicking the “Chat with your  account manager” button;
--  Replying to or clicking the chat link on any email you get from your account manager;
-- Signing in to new.expensify.com and searching for your account manager (this is still in a test phase, so it might not work for every customer).
+We make it easy to contact your account manager:
+
+1. Log in to your Expensify account, click "Support" along the left side of the page, and click the “Account Manager” option
+2. Reply to (or click the chat link on) any email you get from your account manager
+3. Sign in to new.expensify.com and go to the #admins room for any of your policies. Your account manager is in your #admin rooms ready to help you, so you can ask for help here and your account manager will respond in the chat.
 
 # FAQs
-## How can I request an account manager?
-Not every customer will automatically be assigned an account manager. If you think you would benefit from having a dedicated account manager, please email a request to concierge@expensify.com, and we’ll do our best to assign one as soon as possible.
+## Who gets an account manager?
+Every customer with 10 or more paid subscribers is automatically assigned a dedicated account manager. If you have fewer than 10 active users each month, you can still get an account manager by increasing your subscription to 10 or more users, To get assigned an account manager immediately, log into your Expensify account and go to Settings > Policies > Group, then click Subscription and increase your subscription size to 10 or more.
 
 ## How do I know if my account manager is online?
 You will be able to see if they are online via their status, which will either say something like “online” or have their working hours.