Policy update (#8020)

* Help page for content moderation

* Updated policy

* Adding routes for /help/content-moderation

* update goldens

app/lib/frontend/handlers/misc.dart

@@ -46,6 +46,13 @@ Future<shelf.Response> helpPageScoringHandler(shelf.Request request) async {
   return htmlResponse(renderHelpScoringPage());
 }
 
+/// Handles requests for /help/content-moderation
+Future<shelf.Response> helpPageContentModerationHandler(
+  shelf.Request request,
+) async {
+  return htmlResponse(renderHelpContentModerationPage());
+}
+
 /// Handles requests for /help/search
 Future<shelf.Response> helpPageSearchHandler(shelf.Request request) async {
   return htmlResponse(renderHelpSearchPage());

app/lib/frontend/handlers/routes.dart

@@ -276,6 +276,11 @@ class PubSiteService {
   Future<Response> helpPageScoring(Request request) =>
       helpPageScoringHandler(request);
 
+  /// Renders the help page for scoring
+  @Route.get('/help/content-moderation')
+  Future<Response> helpPageContentModeration(Request request) =>
+      helpPageContentModerationHandler(request);
+
   /// Renders the help page for search
   @Route.get('/help/search')
   Future<Response> helpPageSearch(Request request) =>

app/lib/frontend/templates/misc.dart

@@ -32,6 +32,9 @@ final _helpMarkdown = _readDocContent('help.md');
 final _helpScoringMarkdown = _readDocContent('help-scoring.md');
 final _helpSearchMarkdown = _readDocContent('help-search.md');
 final _helpPublishingMarkdown = _readDocContent('help-publishing.md');
+final _helpContentModerationMarkdown = _readDocContent(
+  'help-content-moderation.md',
+);
 
 late final _sideImage = d.Image.decorative(
   src: static_files.staticUrls.packagesSideImage,
@@ -98,6 +101,19 @@ String renderHelpScoringPage() {
   );
 }
 
+/// Renders the `doc/help-content-moderation.md`.
+String renderHelpContentModerationPage() {
+  return renderLayoutPage(
+    PageType.standalone,
+    standalonePageNode(
+      _helpContentModerationMarkdown,
+      sideImage: _sideImage,
+    ),
+    title: 'Content Moderation | Pub site',
+    canonicalUrl: '/help/content-moderation',
+  );
+}
+
 /// Renders the `doc/help-search.md`.
 String renderHelpSearchPage() {
   return renderLayoutPage(

app/test/frontend/golden/help_page.html

@@ -133,6 +133,9 @@ <h1 class="hash-header" id="help">
                 API for developers
               </a>
             </li>
+            <li>
+              <a href="/help/content-moderation">Content moderation</a>
+            </li>
           </ul>
           <p>
             To report issues or bugs in a package, please use the
@@ -142,8 +145,8 @@ <h1 class="hash-header" id="help">
           <p>
             To report concerns over potential
             <a href="/policy">policy issues</a>
-            , please send an email to
-            <code>support@pub.dev</code>
+            , please use the "Report package" link, see
+            <a href="/help/content-moderation">content moderation</a>
             .
           </p>
         </div>

doc/help-content-moderation.md

@@ -0,0 +1,78 @@
+# Overview of Our Policies and How We Enforce Them
+
+Pub.dev is the official package repository for Dart and Flutter apps.
+We strive to support the publication of packages in a manner that is
+trustworthy, and works for our users.
+The [Pub.dev Policy][1] describes our policies around acceptable use of our
+services.
+These policies are designed to ensure a safe and positive experience for our
+users and abide by applicable laws.
+This Help article provides additional information on how we enforce these
+policies.
+
+The Pub.dev Policy prohibits content that is harmful to our users or others
+(including name squatting, trademark and copyright infringement, and harmful or
+deceptive content).
+Please use the "Report package" link at the bottom of each package page to
+report illegal content and policy violations.
+
+To ensure efficient review of your policy complaint, please provide the name,
+role and contact information of the person initiating the complaint,
+a description of and link to the material, and URLs and package names for all
+packages related to the complaint.
+We cannot take action on incomplete complaints.
+
+Pub.dev moderators conduct human reviews of all reported content.
+When assessing content to determine whether it violates our policies, we take
+various information into consideration when making a decision,
+such as package information (including contents of package archives),
+publisher and account information (including past history of policy violations),
+and other information provided through reporting mechanisms.
+
+We take action on content that violates our policies and is harmful to users
+and the overall pub.dev ecosystem.
+If your account or content are found to be in violation, we may:
+
+ * Remove or limit the visibility of the material
+ * Temporarily or permanently suspend your access to pub.dev
+ * Report illegal materials to appropriate law enforcement authorities
+
+If content is removed or restricted from pub.dev, it is removed or
+restricted globally and indefinitely by default.
+Egregious violations of our policies may result in more significant enforcement
+repercussions, including but not limited to an immediate ban and escalation to
+law enforcement authorities.
+
+## How to Appeal a Content Moderation Decision
+If you report content or an account, or your content or account was actioned
+against, you will receive a notification about the type of enforcement and
+the reasoning for any enforcement action taken.
+The notification will also contain a link to submit an appeal of our decision
+if you believe it was a mistake.
+Appeals may not be available in all circumstances
+(e.g., certain court ordered removals).
+
+Appeals must be submitted within six months of the content moderation decision.
+When submitting an appeal, be sure to include sufficient facts and evidence
+necessary to show why our decision was in error.
+Appeals that do not include such information, and/or simply restate the facts
+and evidence stated in the initial report will be denied.
+We reserve the right to take action against users who abuse our appeals
+processes, including temporarily or permanently suspending a user’s ability to
+submit further appeals if that user makes claims that are spammy,
+use inappropriate language, or are otherwise manifestly unfounded.
+
+Once we’ve reviewed your appeal, we’ll communicate the outcome to you.
+If we agree with your appeal, we’ll take appropriate action to reverse our
+prior decision.
+
+If you’re covered by the European Union’s Digital Services Act (“DSA”),
+the option to refer your complaint to a certified out-of-court dispute
+settlement body may also be available to you.
+[Learn more about the European Union’s DSA][2].
+If you have legal questions or wish to examine other remedies that may be
+available to you, including the option of referring this matter to a court,
+you may wish to speak to your own lawyer.
+
+[1]: /policy
+[2]: https://support.google.com/european-union-digital-services-act-redress-options

doc/help.md

@@ -6,9 +6,12 @@ The following help pages are available:
  - [Publishing packages](/help/publishing)
  - [Package scores & pub points](/help/scoring)
  - [`pub.dev` API for developers](/help/api)
+ - [Content moderation](/help/content-moderation)
 
 To report issues or bugs in a package, please use the
 **View/report issues** link on the individual package page.
 
 To report concerns over potential [policy issues](/policy),
-please send an email to `support@pub.dev`.
+please use the "Report package" link, see [content moderation][1].
+
+[1]: /help/content-moderation