What is OMniLeads (OML)?
OMniLeads (OML) is an Open Source software solution based on WebRTC technology(https://webrtc.org/) designed to support the management, operation and administration of a Contact Center using multiple comunication channels. At present it allows the management and phone attention deployment using: Inbound Campaigns, Preview Campaigns and Manual Outbound Campaigns natively. Also it have with the option to administrate Predictive/Progressive Dialer Campaigns using integrations APIs.
As part of the roadmap of the develop we are planning to include SMS Send/Reception, Social Networks integration and Chat Campaigns from the web page, IVR Campaigns (press one) and many other features
El system requires only the GNU/Linux OS distributions described in the installation manuals.
Features • Agente & Supervisor console based on WebRTC • Differents user profiles: administrator, supervisor admin, supervisor client, agent • Multiple campaigns management • Answering machine detection • Full Recording • Productivity reports • Real time supervision • Simple creation of Web forms • CRM/ERP integration APIs • Remotes Agents mode • Open Source PBX integration • Components clusterization
Components The main technologies involved in OMniLeads (OML) are also part of Open Source projects, such as: ⁃ Asterisk ⁃ Kamailio ⁃ RtpEngine ⁃ Django ⁃ Nginx ⁃ Postgres ⁃ Python ⁃ Javascript
License GPLv3. Every source code file contains the license preamble and copyright details.
Actual version 1.1.X.
Documentation Official documentation for the proyect can be found at: https://omnileads.net/.
Installation At the moment of the creation of this README, OMniLeads (OML) supports the following distributions:
- GNU/Linux CentOS 7 minimal version
- GNU/Linux Debian 9 netinstall version
An "step to step" tutorial is located on the section of “Docs & Recursos” at: https://omnileads.net/
The actual installation procedure describe how to deploy an “All In One” (AIO) architecture, it means all the components of OMniLeads (OML) deployed inside one Host Server. There is also the option of run some components or services on differents hosts (for horizontal scalability), go to the docs to see more information about this.
The selected tool for install & update OMniLeads (OML) is: Ansible(https://www.ansible.com/). The installation has two differents posibilities: 1- Ansible Self-Hosted mode: this is, execute the installation running Ansible on the same node server where you want to install OML
2- Ansible Host-Node mode: this is, execute the installation running Ansible from another workstation (Deployer Host) and writing in an inventory file the DNS (Domain Name Server) and IP (Interne Protocol) of Server where you want to install OML.
The installation script is found inside the software repository. More information can be shown using the help flag “-h”: ./deploy.sh -h
For example, this command installs the last stable release /deploy.sh --install --aio
Please, READ CAREFULLY the Installation Tutorial available in the official page for OMniLeads Project (OML).
OMniLeads (OML) repository: El official project repository is in Gitlab: https://gitlab.com/omnileads/ominicontacto
Issues & Bugs reporting:
For Issues & Bugs reporting: https://gitlab.com/omnileads/ominicontacto/issues
Community support:
For details related to OML roadmap: community@omnileads.net For details related to OML support: support@omnileads.net For comercial services: business@omnileads.net
Useful resources: Video-tutorials can be found at: https://vimeo.com/user87733702 News: https://omnileads.net/news/ Twitter: @OMniLeads_net
Disclaimer: The third-party software components are registered marks from its corresponding owners or mark owners. Its use non imply any liability,affiliation or collaboration with those owners from OMniLeads project (OML).
--