ADKAR change management model

ADKAR change management model:

• Awareness
• Desire
• Knowledge
• Ability
• Reinforcement

See ADKAR change management model

Awareness

Is the person aware of the change?

Good ways to help awareness:

• Messaging: such as announcements, timelines, etc.

• Ask: what is happening with this change?

Desire

Does the person want the change?

Good ways to help desire:

• Motivating: such as one-on-one meetings, team goal settings, etc.

• Ask: why do I want this change?

Knowledge

Does the person know how to make the change?

Good ways to help knowledge:

• Training: such as staff seminars, employee education, etc.

• Ask: what do I need to know to help with this change?

Ability

Can the person help effect the change?

Good ways to help ability:

• Practicing: such as sandboxing, pairing, coaching, etc.

• Ask: how can I prove I can do this change?

Reinforcement

Can the person continue with the change?

Good ways to help reinforcement:

• Sustaining: such as follow ups, reinforcement learning, etc.

• Ask: after the change happens, am I still successful?