[3.14] Getting HRESULT_FROM_WIN32(ERROR_OUT_OF_MEMORY) on customer system for WixCloseApplications

[AliveDevil]

Third-party system has 128 GiB of memory, with 80 GiB of memory free:

Property(S): PhysicalMemory = 130979
Property(S): VirtualMemory = 82841

An MSI bundle fails on that system with following error:

MSI (s) (D8:20) [21:24:10:199]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSIE158.tmp, Entrypoint: WixCloseApplications
MSI (s) (D8:C4) [21:24:10:200]: Generating random cookie.
MSI (s) (D8:C4) [21:24:10:203]: Created Custom Action Server with PID 49416 (0xC108).
MSI (s) (D8:E0) [21:24:10:219]: Running as a service.
MSI (s) (D8:E0) [21:24:10:221]: Hello, I'm your 32bit Impersonated custom action server.
Action start 21:24:10: WixCloseApplications.
WixCloseApplications:  Error 0x80070008: Failed to create WcaNotVerboseLogging global atom.
WixCloseApplications:  Error 0x80070008: Failed to set verbose logging global atom
CustomAction WixCloseApplications returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
Action ended 21:24:10: WixCloseApplications. Return value 3.

Any ideas for resolving this issue?

[bevanweiss]

That's definitely a weird one. It's this Windows Win32API call that is failing
https://learn.microsoft.com/en-us/windows/win32/api/winbase/nf-winbase-globaladdatomw

Is there anything unusual with the environment?
What OS?
Is the installation being done from a read-only medium?
Does the user account have unusual restrictions placed on them?
Is it a domain computer this is being used on?

My suspicion is that there's some weird access restrictions on the user which means when the attempt is made to set (create) the Global Atom it's denied with some kind of weird out of memory / out of disk space / the users allocation of global atoms has been exhausted for their session https://learn.microsoft.com/en-us/archive/blogs/ntdebugging/identifying-global-atom-table-leaks
In which case if they logged out and back in, or restarted the computer it might resolve the situation.

[AliveDevil]

Environment: Windows 11, 22635
Read Only Medium: Doesn't look like it (%UserProfile%\Downloads).
According to MSI properties AdminUser, RemoteAdminTS and IsTrueAdmin are set to 1 (see additional comment).

I don't think it is a domain computer, but I'll forward this question and your hints for access restrictions.

[AliveDevil]

In the end it wasn't any weird software or access control, but exhausted resources.

Alright well....
I am thoroughly confused.
I just powered on my workstation and was able to install […] from my Desktop.
Nothing has changed except my workstation was fully shut down this
morning when our power went out.

[AliveDevil]

Burn Log

[BA58:B1A4][2024-07-27T21:24:05]i000: Setting string variable 'CBNumber' to value '22635'
[BA58:B1A4][2024-07-27T21:24:05]i000: Setting string variable 'NETFRAMEWORK45' to value '533320'

MSI Setup Log

Property(S): BUILDVERSION = 22635
Property(S): FirstInstall = true
Property(S): ProgramFiles64Folder = C:\Program Files\
Property(S): ProgramMenuFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\
Property(S): TARGETDIR = H:\
Property(S): VersionNT = 603
Property(S): ALLUSERS = 1
Property(S): ARPPRODUCTICON = icon.ico
Property(S): AUTOSTART = 0
Property(S): REINSTALLMODE = dmus
Property(S): ProductLanguage = 1033
Property(S): SecureCustomProperties = WIX_UPGRADE_DETECTED
Property(S): ProductState = -1
Property(S): PackagecodeChanging = 1
Property(S): ARPSYSTEMCOMPONENT = 1
Property(S): MSIFASTINSTALL = 7
Property(S): REBOOT = ReallySuppress
Property(S): CLIENTUILEVEL = 3
Property(S): MSICLIENTUSESEXTERNALUI = 1
Property(S): CLIENTPROCESSID = 21252
Property(S): MsiSystemRebootPending = 1
Property(S): VersionDatabase = 200
Property(S): VersionMsi = 5.00
Property(S): ACTION = INSTALL
Property(S): VersionNT64 = 603
Property(S): WindowsBuild = 9600
Property(S): ServicePackLevel = 0
Property(S): ServicePackLevelMinor = 0
Property(S): MsiNTProductType = 1
Property(S): WindowsFolder = C:\WINDOWS\
Property(S): WindowsVolume = C:\
Property(S): System64Folder = C:\WINDOWS\system32\
Property(S): SystemFolder = C:\WINDOWS\SysWOW64\
Property(S): RemoteAdminTS = 1
Property(S): ProgramFilesFolder = C:\Program Files (x86)\
Property(S): CommonFilesFolder = C:\Program Files (x86)\Common Files\
Property(S): CommonFiles64Folder = C:\Program Files\Common Files\
Property(S): TemplateFolder = C:\ProgramData\Microsoft\Windows\Templates\
Property(S): CommonAppDataFolder = C:\ProgramData\
Property(S): AdminToolsFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Administrative Tools\
Property(S): StartupFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\
Property(S): StartMenuFolder = C:\ProgramData\Microsoft\Windows\Start Menu\
Property(S): DesktopFolder = C:\Users\Public\Desktop\
Property(S): FontsFolder = C:\WINDOWS\Fonts\
Property(S): GPTSupport = 1
Property(S): OLEAdvtSupport = 1
Property(S): ShellAdvtSupport = 1
Property(S): MsiAMD64 = 25
Property(S): Msix64 = 25
Property(S): Intel = 25
Property(S): PhysicalMemory = 130979
Property(S): VirtualMemory = 82841
Property(S): AdminUser = 1
Property(S): MsiTrueAdminUser = 1
Property(S): UserLanguageID = 1033
Property(S): SystemLanguageID = 1033
Property(S): ScreenX = 1024
Property(S): ScreenY = 768
Property(S): CaptionHeight = 23
Property(S): BorderTop = 1
Property(S): BorderSide = 1
Property(S): TextHeight = 16
Property(S): TextInternalLeading = 3
Property(S): ColorBits = 32
Property(S): TTCSupport = 1
Property(S): Time = 21:24:10
Property(S): Date = 7/27/2024
Property(S): MsiNetAssemblySupport = 4.8.9032.0
Property(S): MsiWin32AssemblySupport = 6.3.22621.2706
Property(S): RedirectedDllSupport = 2
Property(S): MsiRunningElevated = 1
Property(S): Privileged = 1
Property(S): DATABASE = C:\WINDOWS\Installer\2f49df16.msi
Property(S): UILevel = 2
Property(S): MsiUISourceResOnly = 1
Property(S): ROOTDRIVE = H:\
Property(S): CostingComplete = 0
Property(S): OutOfDiskSpace = 0
Property(S): OutOfNoRbDiskSpace = 0
Property(S): PrimaryVolumeSpaceAvailable = 0
Property(S): PrimaryVolumeSpaceRequired = 0
Property(S): PrimaryVolumeSpaceRemaining = 0
Property(S): INSTALLLEVEL = 1

[bevanweiss]

If you execute the MSI standalone, without the Bundle triggering it, does it result in the same error?