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docs: add new vsphere known issue (#3896)
* docs: first draft * Apply suggestions from code review Co-authored-by: Karl Cardenas <29551334+karl-cardenas-coding@users.noreply.github.com> * docs: add clarifying details * docs: move old content to deprecated * docs: clarify known issue not automatically resolved * docs: add warning to more obvious places * docs: add link to warning and xlinks * Apply suggestions from code review Co-authored-by: Karl Cardenas <29551334+karl-cardenas-coding@users.noreply.github.com> * ci: auto-formatting prettier issues --------- Co-authored-by: Lenny Chen <lenny.chen@spectrocloud.com> Co-authored-by: Karl Cardenas <29551334+karl-cardenas-coding@users.noreply.github.com> Co-authored-by: lennessyy <lennessyy@users.noreply.github.com> (cherry picked from commit b46a973)
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| ## Volume Attachment Errors Volume in VMware Environment | ||
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| If you deployed Palette in a VMware vSphere environment and are experiencing volume attachment errors for the MongoDB | ||
| pods during the upgrade process, it may be due to duplicate resources in the cluster causing resource creation errors. | ||
| Palette versions between 4.0.0 and 4.3.0 are affected by a known issue where cluster resources are not receiving unique | ||
| IDs. Use the following steps to correctly identify the issue and resolve it. | ||
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| ### Debug Steps | ||
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| 1. Open up a terminal session in an environment that has network access to the Kubernetes cluster. | ||
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| 2. Configure kubectl CLI to connect to the self-hosted Palette or VerteX's Kubernetes cluster. Refer to the | ||
| [Access Cluster with CLI](../clusters/cluster-management/palette-webctl.md) for additional guidance. | ||
| 3. Verify the MongoDB pods are not starting correctly by issuing the following command. | ||
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| ```shell | ||
| kubectl get pods --namespace=hubble-system --selector='app=spectro,role=mongo' | ||
| ``` | ||
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| ```shell {4} hideClipboard | ||
| NAME READY STATUS RESTARTS AGE | ||
| mongo-0 2/2 Running 0 17h | ||
| mongo-1 2/2 Running 0 17h | ||
| mongo-2 0/2 ContainerCreating 0 16m | ||
| ``` | ||
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| 4. Inspect the pod that is not starting correctly. Use the following command to describe the pod. Replace `mongo-2` | ||
| with the name of the pod that is not starting. | ||
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| ```shell | ||
| kubectl describe pod mongo-2 --namespace=hubble-system | ||
| ``` | ||
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| 5. Review the event output for any errors. If an error related to the volume attachment is present, proceed to the next | ||
| step. | ||
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| ```shell hideClipboard | ||
| Events: | ||
| Type Reason Age From Message | ||
| ---- ------ ---- ---- ------- | ||
| Warning FailedAttachVolume 106s (x16 over 18m) attachdetach-controller AttachVolume.Attach failed for volume "pvc-94cbb8f5-9145-4b18-9bf9-ee027b64d0c7" : volume attachment is being deleted | ||
| Warning FailedMount 21s (x4 over 16m) kubelet Unable to attach or mount volumes: unmounted volumes=[mongo-data], unattached volumes=[spectromongokey kube-api-access-sz5lz mongo-data spectromongoinit spectromongopost]: timed out waiting for the condition | ||
| ``` | ||
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| 6. The remaining steps may need to be performed on all MongoDB pods and their associated Persistent Volume (PV), and | ||
| Persistent Volume Claim (PVC). Do each step sequentially for each MongoDB pod that is encountering the volume | ||
| attachment error. | ||
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| :::warning | ||
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| Only do the steps for one MongoDB pod at a time to prevent data loss. Wait for the pod to come up correctly before | ||
| proceeding to the next pod. | ||
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| ::: | ||
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| 7. Delete the PVC associated with the MongoDB pod. Replace `mongo-2` with the name of the pod that is not starting. | ||
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| ```shell | ||
| kubectl delete pvc mongo-data-mongo-2 --namespace=hubble-system | ||
| ``` | ||
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| 8. Delete the PV associated with the MongoDB pod. Use the following command to list all PVs and find the PV associated | ||
| with the MongoDB pod you started with. In this example, the PV associated with `mongo-2` is | ||
| `pvc-94cbb8f5-9145-4b18-9bf9-ee027b64d0c7`. Make a note of this name. | ||
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| ```shell | ||
| kubectl get pv | grep 'mongo-data-mongo-2' | ||
| ``` | ||
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| ```shell hideClipboard | ||
| pvc-94cbb8f5-9145-4b18-9bf9-ee027b64d0c7 20Gi RWO Delete Bound hubble-system/mongo-data-mongo-2 spectro-storage-class 18h | ||
| ``` | ||
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| 9. Using the PV name from the previous step, delete the PV. | ||
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| ```shell | ||
| kubectl delete pv pvc-94cbb8f5-9145-4b18-9bf9-ee027b64d0c7 | ||
| ``` | ||
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| :::tip | ||
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| The kubectl command may hang after issuing the delete command, press `Ctrl+C` to exit the command and proceed to the | ||
| next step. | ||
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| ::: | ||
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| 10. Delete the MongoDB pod that was not starting correctly. Replace `mongo-2` with the name of the pod that is not | ||
| starting. | ||
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| ```shell | ||
| kubectl delete pod mongo-2 --namespace=hubble-system | ||
| ``` | ||
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| 11. Wait for the pod to come up correctly. Use the following command to verify the pod is up and available. | ||
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| ```shell | ||
| kubectl get pods --namespace=hubble-system --selector='app=spectro,role=mongo' | ||
| ``` | ||
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| ```shell {4} hideClipboard | ||
| NAME READY STATUS RESTARTS AGE | ||
| mongo-0 2/2 Running 0 18h | ||
| mongo-1 2/2 Running 0 18h | ||
| mongo-2 2/2 Running 0 68s | ||
| ``` | ||
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| :::warning | ||
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| Once the pod is in the **Running** status, wait for at least five minutes for the replication to complete before | ||
| proceeding with the other pods. | ||
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| ::: | ||
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| Palette will proceed with the upgrade and attempt to upgrade the remaining MongoDB pods. Repeat the steps for each | ||
| of the MongoDB pods that are not starting correctly due to the volume attachment error. | ||
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| The upgrade process will continue once all MongoDB pods are up and available. Verify the new nodes deployed | ||
| successfully by checking the status of the nodes. Log in to the | ||
| [system console](../enterprise-version/system-management/system-management.md#access-the-system-console), navigate | ||
| to left **Main Menu** and select **Enterprise Cluster**. The **Nodes** tab will display the status of the nodes in | ||
| the cluster. | ||
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|  | ||
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| If you continue to encounter issues, contact our support team by emailing | ||
| [support@spectrocloud.com](mailto:support@spectrocloud.com) so that we can provide you with further guidance. |
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