Update d365_text_chat.md

add agent handover

docs/scripts/d365_text_chat.md

@@ -38,7 +38,7 @@ Text Chat:
 
 ### use case: Question with answer from D365 customer service knowledge base
 * You:  
-  I need to replace my filter  
+  Do I Need to Clean My Steam Wand After Every Use?
 
 * Bot:  
   Please wait, I search for an answer.  
@@ -95,10 +95,30 @@ you can go two times through the dialog, make sure you enter a city with a tempe
   What is the topic?  
 
 * You:  
-  Replace a filter  
+  I want to install a water filter 
 
 * Bot:  
   Please wait, I connect you to a human colleague.  
   the bot connects you to a human for a live chat
 
 ## use case live chat - human to human interaction with livetranslation
+Agent: Hallo, wie kann ich Dir helfen  
+User: I want to install a water filter?  
+
+Agent in Copilot: How do i install a water filter  
+
+Agent: Ich kann Dir eine Anleitung senden, ist das ok?  
+User: Ok  
+
+Agent "Press sent to Customer"  
+
+User: Thank you, I will try.  
+User closes  
+
+Agent sees summary and creates case.  
+
+
+
+
+
+