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26 changes: 26 additions & 0 deletions docs/scripts/d365_text_chat.md
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Expand Up @@ -102,3 +102,29 @@ you can go two times through the dialog, make sure you enter a city with a tempe
the bot connects you to a human for a live chat

## use case live chat - human to human interaction with livetranslation
!!! note "Case-Chaining"

The case is chained to the previous case "human escalation". All the customer/bot entries are prerequisite for this use case too.



* You:
Guten Tag {$customer fullname$}, willkommen zu unser online Chat-Service.
Mein Name ist Mike und werde Sie unterstützen Ihr Anliegen zu lösen.
Unser intelligenter Freund - Virtual Bot - hat bisher folgende Informationen eingesammelt:<br>
Name: {$customer fullname$}<br>
Einwilligung zur Verarbeitung: True<br>

Ist dies aus Ihrer Sicht korrekt?

* Customer:
Yes

* You:
Auf Basis der bisherigen Informationen fasse ich den Fall wie folgt zusammen:
Sie möchten mit uns über ein Problem mit Ihrer Smart Brew 1000 sprechen. Insbesondere benötigen Sie Hilfe beim Austausch eines Filters. Richtig?

* Bot:
Yes, exactly