Guide to getting help

First Steps

Xeroizer is a part-time project made public to help others, so support may be limited if the developers are busy with that pesky real life job thing. If you experience a problem with Xeroizer, please follow the following steps to help resolve your problem:

1. Get the latest version

If you are using bundle bundle update xeroizer (don't forget to update your version mask in your gemfile if required)

If you're using rubygems gem install xeroizer

2. Check Issues

We maintain our issue logs using the Github issue system: Issues. If you check there, you may find others are having the problem you are, and some workarounds you can use.

Don't forget to check closed issues as well! Sometimes design decisions mean what you want isn't going to be made available. In this case you're welcome to fork the project and implement it yourself.

3. Check your API Keys are Current

4. Check what your requests are doing

Xero offer a handy tool to show what your requests against their API are doing. You can find it here.

5. Log an issue

If you've done all the above steps and still can't resolve your issue, provide the following information when you're logging your issue:

• What you're attempting to do
• The error you're getting
• Your logs at the time the error occured