Znuny/Znuny LTS is a fork of the ((OTRS)) Community Edition, one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management.

With the primary/secondary ticket, it is possible to link multiple tickets of a similar nature, and handle them collectively. As soon as the problem is solved, only the primary ticket must be closed. All other tickets will be closed automatically, and the solution text for the primary ticket will be sent to all customers of secondary tickets.

The Znuny::ITSM Change Management package provides change management functionalities. This package requires the ITSM Core package.

This package implements all ITSM configuration management features. This package requires the ITSMCore package.

The GeneralCatalog is a reference table tool. You can add new items or update existing items in the Admin-Interface.

An FAQ module to manage FAQs and also used as knowledge base.

A new API for search within the Znuny framework.

This package contains all other ITSM packages (GeneralCatalog, ITSMCore, ITSMIncidentProblemManagement, ITSMConfigurationManagement, ITSMChangeManagement, ITSMServiceLevelManagement, ImportExport) and makes it possible to install all of them at once.